The Westin Costa Mesa California – Worst Stay EVER!!!!

I read these reviews and have no idea how this hotel can get such high reviews. I got the awesome rate of $99 a night during SPG latest prepaid special. I walk in and as they look at my reservation they tell me that no one flagged my reservation as Platinum so no upgraded rooms were available. Ok fine, I just want to lay down after driving almost 5 hours from Vegas. Then the guy tells me in a loud voice that my credit card has been declined and my room not confirmed. I was like WHAT, first of all why announce that to the whole registration area, and secondly he was dead wrong! I called Amex and they never even attempted to charge my credit card until he did. He also made some other claims about my reservation that just weren’t true but I just wanted to go. As he hands me my keys I ask him if there will be any upgraded rooms available during my stay. I was more than willing to change rooms, he said yes, but I would have to pay for the upgrade. According to SPG as a platinum member I will be upgraded to the best available room. I was ready to cancel my reservation right then and there but the rep advised me that I would still be charged for all 3 days. This year alone I’ve spent almost 50 nights in SPG hotels and never been treated the way I was that day.

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