St. Regis Hotel Monarch Beach CA – Much Ado About NOTHING!

The St. Regis Hotel in Monarch beach was one of the worse resorts I’ve ever stayed at. I think because they build tips into everything the incentive to provide good service isn’t there. The grounds are nice but if you feel like you will have some luxurious vacation, you will find that this particular St. Regis falls far from the mark! Don’t waste your starwood points on this resort!

I needed to go to Monarch Beach to meet with a company that we wanted to hire to create promotional videos for our company.  My sister was going to be there with her family and I was lucky enough to stay with them for 7 nights and I only had to pay for 2 nights.  The whole family was looking forward to experiencing a truly luxurious vacation and pulling into the St. Regis your hopes soar even higher!  Its mandatory valet parking and as I handed over the keys to my car I marveled at the TWO or was it THREE Bentleys parked off to the side.  Bentley’s, Mercedes and every luxury vehicle you could imagine were parked and gleaming in the sun.  I handed over my keys feeling my car would be safe….

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The Westin Costa Mesa California – Worst Stay EVER!!!!

I read these reviews and have no idea how this hotel can get such high reviews. I got the awesome rate of $99 a night during SPG latest prepaid special. I walk in and as they look at my reservation they tell me that no one flagged my reservation as Platinum so no upgraded rooms were available. Ok fine, I just want to lay down after driving almost 5 hours from Vegas. Then the guy tells me in a loud voice that my credit card has been declined and my room not confirmed. I was like WHAT, first of all why announce that to the whole registration area, and secondly he was dead wrong! I called Amex and they never even attempted to charge my credit card until he did. He also made some other claims about my reservation that just weren’t true but I just wanted to go. As he hands me my keys I ask him if there will be any upgraded rooms available during my stay. I was more than willing to change rooms, he said yes, but I would have to pay for the upgrade. According to SPG as a platinum member I will be upgraded to the best available room. I was ready to cancel my reservation right then and there but the rep advised me that I would still be charged for all 3 days. This year alone I’ve spent almost 50 nights in SPG hotels and never been treated the way I was that day.

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